All orders ship from our warehouse in Arndell Park, NSW Australia and are shipped to a single address. You can choose from three different shipping options:
Personalised Orders - Express delivery is not available for personalised/engraved orders as they require 7 additional business days of production time prior to shipment. Personalised/engraved products will be shipped with non-engraved products in the same order.
Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.
Refer to the information below on delivery times and conditions for each delivery option.
Standard Delivery is charged at a flat fee of $9.95 for all deliveries within Australia.
*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Australia Post, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.
Delivery is charged at a flat fee of $19.95 for Express Delivery and is available to Sydney, Canberra, Melbourne, Brisbane, Adelaide, Darwin, Perth & Hobart Metropolitan areas.
Delivery is charged at a flat fee as follows:
- $29.95 for all deliveries to New Zealand
We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.
Delivery is provided by DHL couriers. If you are not at home when the goods are delivered, DHL will leave a card.
International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reach its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.
We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
The product prices quoted on our website are in Australian dollars the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.